Sign in problems
| Symptom | Cause | Fix |
|---|---|---|
| Sign in refused with a countdown | Five wrong passwords in a row | Wait for the five minutes to run out, then try again. The countdown is on screen. |
| No confirmation email | It went to spam, or the address was mistyped | Check spam, then request a new code from the app. |
| Code rejected | It expired | Request a fresh code and enter it at once. |
| Always back at the sign in screen | The account is inactive | Ask an admin to reactivate you under Staff. |
Sales and sync
| Symptom | Cause | Fix |
|---|---|---|
| A sale is tagged offline | No connection when it was taken | Expected: it uploads on its own. Check Status. |
| Sales not uploading | Weak signal or a failed attempt | Open Status and tap Retry sync. |
| Same sale appears twice | Very rare, and never a duplicate charge | Every sale carries a unique key, so the server recognises a retry. Report it to support with the invoice number. |
| A payment will not confirm | Mobile money, card and bank transfer need a network | Reconnect and retry the confirmation. |
Printing
Start with Printing receipts, which covers pairing, paper width, and the print queue.
The short version: pair the printer in Android settings, match the paper width to your roll, and make sure Output is set to Bluetooth printer rather than the system dialog.
Still stuck?
Contact us with:
- The email address on the account.
- What you were doing when it happened.
- The version from More, then About.
- What you saw instead of what you expected.
If it threw an error, the wording of that message is the single most useful detail you can give us.