Is ReteLo free to use?
Yes. ReteLo includes a Free plan that covers everyday selling: point of sale, receipts, customer management, and basic reports. Paid plans unlock inventory management, multiple outlets, advanced reports, and higher limits on products, staff, and outlets.
See current pricing.
Do I need internet to use ReteLo?
No. ReteLo works fully offline. You can keep ringing up sales, scanning barcodes, and printing receipts with no data bundle. Everything is stored securely on the phone and syncs to the cloud automatically as soon as you are back online, built for Malawi's connectivity reality.
Which payment methods does ReteLo support?
ReteLo supports Airtel Money, Mpamba (TNM Mobile Money), bank cards, bank transfers, and cash. Payments are processed securely through PayChangu, and every sale can print a receipt automatically. End of day reconciliation matches your takings against recorded payments.
What phones does ReteLo run on?
Any Android 7 or newer phone. ReteLo is a direct APK download, so there is no Google Play Store needed, and it is designed to run smoothly on affordable, entry level Android devices common in shops across Malawi.
Can I manage more than one shop or outlet?
Yes, on paid plans. Each outlet gets its own stock levels, staff, and sales history, all visible from one owner dashboard. You can also transfer stock between outlets and filter reports by outlet.
How does ReteLo manage inventory and stock?
You can add products manually or import them from CSV, scan barcodes at checkout, track stock per outlet, run physical stock counts, send stock between outlets, receive low-stock alerts, and review dead-stock and reorder reports.
Is my business data safe? Can I get backups?
Yes. Data travels over encrypted connections, staff accounts have permissions for their role, and owners can switch on two factor login. Automated backups to our servers, so you can restore your data even if you lose the phone.
Is there a free trial for paid plans?
Yes. Paid plans include a free trial, and no credit card is required to start on the Free plan. Check the
pricing section for the current trial length.
Can I cancel my subscription anytime?
Yes. There are no contracts. Cancel from your in app subscription settings at any time and keep access until the end of the period you already paid for.
Do you offer refunds?
Refund eligibility depends on the situation and is handled per our
Refund Policy. Payments are processed by PayChangu, and approved refunds are returned through the original payment method.
Can I import my existing products and customers?
Yes. ReteLo supports CSV import and export for your product catalogue, so you can move off spreadsheets quickly. Customer records can be added in app and are attached to every sale for credit tracking and reporting.
How do I get help or support?
Reach the team through the
contact page or the WhatsApp support button in the app. Paid plans include priority support for faster responses.